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Beat the Holiday Rush!
From classic personalized items to popular playtime toys, shop early for the best and most unique gifts this holiday season. Shop our pick 'n click gifts for items that are wrapped for FREE. Only $5.95 for shipping. Shop now!
today's special [all specials]
roundabout - denim
by Britax Child Safety
Was $199.99
Now $189.99
In the ever-popular Denim, the Britax Roundabout is rated #1 by BabyU parents! Use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
just arrived! [new products]
turbo booster - liberty
by Graco
$79.99
This adjustable belt positioning booster seat features deluxe padding, cup holders and holds 30 to 100 lbs using your carseat's lap and shoulder belt combination.
from our gift center
holiday layette gift set
by Tot Dots
$36.99
Unique gift set! Baby will be completely comfortable in these holiday inspired layette basics in your choice of snowman, reindeer or santa. Available in two sizes.
we recommend
ultra lite vibe rocking bassinet - lennon
by Kolcraft
Was $124.99
Now $114.99
The Ultra Lite Vibe rocking bassinet in whimsical Lennon print features soothing vibrations, unique 'record a voice', five classical songs, soft glowing checklight and more. For newborns to 15 lbs.
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for our latest arrivals visit our new products page
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for great maternity clothing visit Anna Cris Maternity
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Zenoff Products, Inc
Zoobeedoos
sale! $599.99
was $749.99 heirloom room collection - 3 piece
by Angel Line
sale! $549.99
was $632.97 continental style 4 piece room special
by Angel Line
sale! $499.99
was $699.99 jenny lind 6 piece room special
by Angel Line
sale! $449.99
was $499.99 lauren convertible crib
by Da Vinci
sale! $449.99
was $529.99 ashley convertible crib
by Da Vinci
sale! $260.99
was $289.99 dreamer suspension stroller
by Dreamer Design
sale! $260.99
was $299.99 dreamer deluxe 20"
by Dreamer Design
sale! $259.99
was $289.99 atlantico - aurora
by Peg Perego
sale! $249.99
was $279.99 pump in style professional breast pump
by Medela
sale! $242.99
was $279.99 dreamer deluxe 16"
by Dreamer Design
sale! $214.99
was $229.99 glider rocker and ottoman
by Angel Line
sale! $214.99
was $224.99 elizabeth toddler bed
by Da Vinci
sale! $189.99
was $199.99 roundabout - denim
by Britax Child Safety
sale! $189.99
was $209.99 deluxe trekking millenium 2001- manhattan
by Chicco USA
sale! $189.99
was $209.99 deluxe trekking millenium 2001 - blue/green/yellow
by Chicco USA
sale! $179.99
was $219.99 dreamer deluxe 16" steel
by Dreamer Design
sale! $174.99
was $236.99 dressing table with four baskets
by Badger Basket
sale! $174.99
was $229.99 exclusive original bedside co-sleeper
by Arms Reach Concepts
sale! $169.99
was $190.99 sit n stroll - nitelite navy
by Safeline Kids
sale! $169.99
was $219.99 moon and stars dressing table with baskets
by Badger Basket
sale! $169.99
was $179.99 california rocking cradle (american oak)
by Da Vinci
sale! $159.99
was $189.99 limited edition toy box
by KidKraft
sale! $154.99
was $169.99 chicco mamma highchair with activity tray - skyline
by Chicco USA
sale! $154.99
was $169.99 chicco mamma highchair with activity tray - madras yellow
by Chicco USA
sale! $154.99
was $169.99 chicco mamma highchair with activity tray - happy dogs
by Chicco USA
sale! $150.99
was $179.99 original bedside co-sleeper
by Arms Reach Concepts
sale! $149.99
was $159.99 glider rocker
by Angel Line
sale! $149.99
was $189.99 king 2001 - lisa
by Britax Child Safety
sale! $149.99
was $169.99 lauren changing table
by Da Vinci
sale! $140.99
was $169.99 child's rectangle 2x3 table and 2 chair set
by KidKraft
sale! $139.99
was $178.99 barrel top toy chest
by Badger Basket
sale! $139.99
was $159.99 chicco mamma highchair - space odyssey
by Chicco USA
sale! $139.99
was $159.99 chicco mamma highchair - amore
by Chicco USA
sale! $139.99
was $149.99 jenny lind adult rocking chair
by Da Vinci
sale! $129.99
was $139.99 jeep grand cherokee limited
by Kolcraft
sale! $114.99
was $124.99 ultra lite vibe rocking bassinet - lennon
by Kolcraft
sale! $109.99
was $164.99 toy chest and bench
by Badger Basket
sale! $99.99
was $174.99 bjorn baby carrier - black leather
by Baby Bjorn
sale! $89.99
was $109.99 convertible bassinet - white chenille
by Badger Basket
sale! $89.99
was $109.99 convertible bassinet - moon and stars
by Badger Basket
sale! $89.99
was $109.99 convertible bassinet - white batiste
by Badger Basket
sale! $79.99
was $99.99 shell diaper bag
by Baby Bjorn
sale! $59.99
was $69.99 conversion rail
by Da Vinci
sale! $44.99
was $49.99 snoogle total body pillow
by Leachco
sale! $44.99
was $49.99 deluxe lennon comfort me bouncer
by Kids II
sale! $34.99
was $44.99 whoozit musical mobile
by Manhattan Baby
sale! $32.99
was $38.99 packarooo
by McKenzie Kids
sale! $27.99
was $34.99 babybath essentials gift set
by Baby Spa
sale! $24.99
was $39.99 tummy time exercise mat
by Boppy
sale! $21.99
was $26.99 car-bar plus
by Tiny Love
sale! $20.99
was $26.99 baby jungle keywind musicals
by Baby Gund
sale! $16.99
was $19.99 on the go musical mobile
by Tiny Love
sale! $16.99
was $19.99 puppy puddles
by Baby Gund
sale! $16.99
was $19.99 original co-sleeper leg extension kit
by Arms Reach Concepts
sale! $14.99
was $17.99 nighty night
by Baby Gund
sale! $12.99
was $14.99 3 pack mini photo frames
by Baby Gund
sale! $12.99
was $14.99 my family photo train
by Baby Gund
sale! $11.99
was $13.99 just one year feeding gift set - 3 piece
by Carter's
sale! $11.99
was $14.99 once upon a rhyme musical pull down
by Baby Gund
sale! $9.99
was $11.99 baby jungle plush cozie
by Baby Gund
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featured products
derby rocking horse
by KidKraft
$83.99
carter's starters basic layette - 24 piece collection
by Carter's
$49.99
chicco mamma highchair with activity tray - happy dogs
by Chicco USA
Was $169.99
Now $154.99
ocean wonders aquarium
by Fisher-Price
$34.99
mammas and babies musical frog
by North American Bear
$19.99
flatostack
by North American Bear
$29.99
get free gift wrap on this item!
carter's holiday robe and slipper set
by Carter's
$24.99
get free gift wrap on this item!
baby santa's music box dvd and cd gift set
by Baby Einstein
$36.99
sterling silver teething ring
by Salisbury Silver
$39.99
get free gift wrap on this item!
abc block books gift set
by Chronicle Books
$24.99
holiday apparel and gifts
baby einstein click for more of this brand
baby santa's music box dvd and cd gift set
free gift wrap on this item for a limited time
Celebrating the holiday spirit through video and music! The gift set includes Baby Santa's Music Box DVD and Baby Einstein Holiday Classics CD from the much loved Baby Einstein collection.
$36.99
holiday classics cd
Celebrate the holidays with traditional carols and classical masterpieces re-orchestrated for little ears by the The Baby Einstein Music Box Orchestra. For birth and up.
$12.99
carter's click for more of this brand
new item!
my first christmas stocking
Part of the "Carter's First Christmas" collection, this super soft stocking in your choice of hunter green reindeer or red snowman is perfect to hang by the fireplace!
$7.99
carter's holiday robe and slipper set
free gift wrap on this item for a limited time
This adorable robe and slipper set in your choice of red snowman or hunter green reindeer is super soft and perfect for keeping baby toasty warm on those cold winter nights.
$24.99
christmas layette gift set
free gift wrap on this item for a limited time
Just in time for the holidays! This cute apparel gift set is just perfect to keep baby warm and comfortable during this holiday season. Available in white/red or white/hunter green.
$19.99
snuggle buddy
Super soft and comfy, this is the perfect stocking stuffer! Available in your choice of hunter green reindeer or red snowman, this snuggle buddy will become baby's favorite friend.
$11.99
firecarvers click for more of this brand
engraved '1st christmas' frame - 5 x 7
Keepsake gift for a favorite grandparent or parent! Treasure your baby's first holiday this season with a keepsake frame that is engraved with his/her name.
$39.99
engraved 'my favorite' frame - 5 x 7
Display your holiday memories! Give a treasured photo to a favorite relative personalized with your child's name.
$39.99
engraved ' ho ho ho' frame - 5 x 7
Treasure your favorite memories! Engraved frame shows off your favorite photos in a keepsake frame.
$39.99
engraved 'best christmas' frame - 5 x 7
Just in time for the holidays! Personalized Christmas Present Frame shows off your new addition with baby's name and date of birth.
$39.99
engraved '1st christmas' frame - 4 x 6
Keepsake gift for a favorite grandparent or parent! Treasure your baby's first holiday this season with a keepsake frame that is engraved with his/her name.
$34.99
engraved ' ho ho ho' frame - 4 x 6
Treasure your favorite memories! Engraved frame shows off your favorite photos in a keepsake frame.
$34.99
engraved 'best christmas' frame - 4 x 6
Just in time for the holidays! Personalized Christmas Present Frame shows off your new addition with baby's name and date of birth.
$34.99
engraved 'my favorite' frame - 4 x 6
Display your holiday memories! Give a treasured photo to a favorite relative personalized with you child's name.
$34.99
gund click for more of this brand
new item!
flapps
Bring Flapps in from the cold and let your little one have a new friend this winter!
$19.99
new item!
cole
Cole is dressed for winter and ready to cuddle with your favorite little one for the holidays!
$19.99
le top click for more of this brand
santa dress with leggings - girl
Sweet, this Mrs. Claus holiday outfit is perfect for those holiday gatherings! Available in 3 sizes.
$42.99
santa suit - boy
Adorable, this mini one piece Santa Suit is perfect to celebrate this holiday season! Available in three sizes.
$36.99
radio flyer click for more of this brand
classic red wagon
Classic, the little red wagon has been a family favorite for generations and is perfect for first birthdays!
$69.99
tot dots click for more of this brand
new item!
holiday layette gift set
Unique gift set! Baby will be completely comfortable in these holiday inspired layette basics in your choice of snowman, reindeer or santa. Available in two sizes.
$36.99
new item!
holiday tee - three pack
Perfect practical gift idea for baby! Cozy soft cotton tees in your choice of snowman, reindeer or santa. Available in two sizes.
$32.99
new item!
holiday snap bib - three pack
Perfect practical gift idea for baby! Cozy soft snap bibs in your choice of snowman, reindeer or santa. One size fits all.
$32.99
holiday mommy and me gift set
Perfect gift idea! Coordinate your holiday tees with baby in your choice of snowman, reindeer or santa. Available in multiple sizes.
$36.99
holiday basics gift set
Just in time for the holidays! Keep baby comfortable and happy in these holiday inspired basics in your choice of snowman, reindeer or santa. Available in two sizes.
car seats - convertible
britax child safety click for more of this brand
roundabout - denim
In the ever-popular Denim, the Britax Roundabout is rated #1 by BabyU parents! Use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
$199.99
On Sale!
$189.99
roundabout LATCH - sandstone
Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout LATCH - teddy bear
Coming soon!! Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
advantage - marina
As recommended by the American Academy of Pediatrics, the Advantage car seat in the Rear-Facing mode can be used from 5 to 30lbs. or 1 year of age and Forward-Facing mode can be used up to 40 lbs.
$229.99
roundabout - puppies
The Britax Roundabout is rated number one by BabyU parents for durability, safety and comfort. Use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
$199.99
roundabout - safari
The Britax Roundabout is rated number one by BabyU parents for durability, safety and comfort. Use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
$199.99
roundabout - arctic cat
Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
$199.99
roundabout - teddy bear
Rated #1 by BabyU parents for durability, safety and comfort, the Roundabout is sure to match the interior of any car. Use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs.
$199.99
traveller plus
The forward facing seat designed and certified for children with special needs, holds 20 to 105 lbs and can be used with either a lap belt or a lap and shoulder belt combination.
$449.99
roundabout LATCH - arctic cat
Coming soon!! Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout LATCH - big cat
Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout LATCH - puppies
Coming soon!! Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout LATCH - cowmooflage
Coming soon!! Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout LATCH - denim
Coming Soon!! Rated number one by BabyU parents for durability, safety and comfort, the Roundabout can be use rearward facing 5 to 30 lbs and forward facing 20 to 40 lbs and features the LATCH system.
$229.99
roundabout cover
Although your Roundabout will last you years, your cover may not. Bring new life to your Roundabout with a new fabric cover available in 13 styles!
$39.99
cosco click for more of this brand
eddie bauer sport alpha omega - blue/black
The only carseat you will ever need holding infants rear facing up to 35 lbs, toddlers forward facing for 22 to 40 lbs and as a belt positioning booster seat for 30 to 80 lbs.
$159.99
alpha omega - multi brown plaid
The only carseat you will ever need holding infants rear facing up to 35 lbs, toddlers forward facing for 22 to 40 lbs and as a belt positioning booster seat for 30 to 80 lbs.
$159.99
safeline kids click for more of this brand
sit n stroll - nitelite navy
Convertible carseat and stroller in one! The only FAA approved carseat that converts into a stroller for easier traveling.
bassinet collections
blankets
canopies
cradle collections
crib collections
crib collections - round
fitted sheets
mattress covers
monthly specials
moses baskets
toddler collections
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wedges
The Web's largest selection of bedding collections!
shop by nursery theme
animals and nature
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floral and lace
geometric & abstract designs
jungle
nursery rhyme favorites
plaids, checks and stripes
sand and sea
simple designs
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storybook characters
teddy bears and toys
transportation
winnie the pooh and friends
peg perego click for more of this brand
milano xl - aurora
The Milano XL is the stroller/carriage combination with a 3 position reclining backrest, fully enclosed fabric boot, adjustable height/reversible handlebar, tailored Italian fabric, extra wide seat and more. Holds newborns to 40 lbs.
$369.99
milano xl - chesapeake
The Milano XL is the stroller/carriage combination with a 3 position reclining backrest, fully enclosed fabric boot, adjustable height/reversible handlebar, tailored Italian fabric, extra wide seat and more. Holds newborns to 40 lbs.
$369.99
milano xl - moda
The Milano XL is the stroller/carriage combination with a 3 position reclining backrest, fully enclosed fabric boot, adjustable height/reversible handlebar, tailored Italian fabric, extra wide seat and more. Holds newborns to 40 lbs.
$369.99
venezia sng - aurora
Perego's newly designed Venezia SNG is the perfect stroller that can also be used as an elegant carriage. Weighs 17 lbs.
$299.99
venezia sng - black sable
Perego's newly designed Venezia SNG is the perfect stroller that can also be used as an elegant carriage. Weighs 17 lbs.
$299.99
culla carriage/stroller system
Designed after the classic pram, the Culla offers superb style and quality in a deluxe double fabric bassinet/cradle on a chrome plated chassis and includes a seperate stroller seat for use as baby grows.
$499.99
giovane carriage/stroller system
Designed after the classic pram, the Giovane offers superb style and quality in a bassinet/cradle on a chrome plated chassis and includes a seperate stroller seat for use as baby grows.
$479.99
venezia sng - chesapeake
Perego's newly designed Venezia SNG is the perfect stroller that can also be used as an elegant carriage. Weighs 17 lbs.
$299.99
buying guides
So you are having a baby! Are you overwhelmed by the number of products that you will need to keep your bundle giggling, healthy and safe? Check out our expert guides to help with all of your decisions
monitors
thermometers
bouncer seats
play yards
car seats - infant
car seats - toddler
bassinets
changing tables
cribs - standard and round
mattresses
jogging - single
jogging - duo
strollers - umbrella
gift registry
Enter the expecting parent's first name, last name and/or e-mail address. We will provide you with a current list of their choices.
We make it easy for you to create your own customized gift registry and easy for your friends to get you just what you want and need.
Need to update your existing registry? Log in below to easily make changes.
gift certificates
You can choose how you want to send the certificate to the new or expectant parent in your life. Send it quickly through the convenience of e-mail, or send it as a charming gift packaged in a baby bottle and tied with ribbon.
sender's name
recipient's name
value $
your message
it's a boy!
it's a girl!
don't know
recipient's e-mail address
gift center
gifts by age
select baby's age Newborn to 3 months 3 months to 6 months 6 months to 9 months 9 months to 12 months gift certificates
gifts by price
select price range $25 & Under $25 - $50 $50 - $75 $75 - $100 $100 - $150 $150 + gift certificates
shop by brand
select a brand Baby Einstein Baby Gund Baby Spa BebeSounds C.R. Gibson Carter's Cellophanes Cookie Baby FireCarvers Forty Weeks Gund Images By Ellyn Jack Rabbit Creations Jillary Le Top Mustela North American Bear ProFlowers Radio Flyer Rashti & Rashti Raven Golf Sassy Tot Dots Touch of Love Web Pewter
Visit our personalization department.
shop by category
flatso corner
fresh flowers
gift baskets
holiday apparel
holiday apparel and gifts
john lennon real love corner
personalization corner
photo albums
picture frames
piggy banks
popular gift sets
record books
gift certificates
did you know...
...a gift certificate from BabyUniverse never expires - giving new parents the choice of buying the items they need now or saving it for later use.
featured products
one dozen long-stemmed roses with vase
by ProFlowers
$44.99
uptown baby deluxe gift basket
by Cellophanes
$99.99
pewter feeding gift set
by Web Pewter
$62.99
about us
About BabyUniverse.com
BabyUniverse.com, the leading specialty retailer on the Internet for new and expectant parents, together with its companion sites BabyUniverse.ca and BabyUniverse.com/espanol, our international online efforts, is dedicated to providing new and expectant parents and their friends and family with a single source for all of the products necessary for pregnancy and babies up to the age of 3. A Universe of Baby Products at Baby Prices(R) is what we claim to offer and you will not be disappointed. You’ll find everything you need for your new arrival, whether you’re looking for essentials for baby’s first year or searching for the perfect gift for an excited mother-to-be.
At BabyUniverse.com, we know how exciting the arrival of a new baby can be. We also know what a busy time it can be and how overwhelming it can seem. We know because we’ve been there. As a team of working parents with young children and even some expectant parents, we know how hectic your schedule can get and that you probably don’t have time to shop around. That’s why our mission is to make shopping for your new little one as comfortable, convenient and easy as possible.
BabyUniverse.com has been working since 1997 to bring parents the freedom and convenience of shopping from home without sacrificing quality and selection. We offer only the highest quality products from leading manufacturers at low prices. Based in Fort Lauderdale, Fla., we have warehouses throughout the United States. We are constantly updating our site and adding new products to make sure we have everything our customers need.
We have designed our site with both the experienced and novice Internet shopper in mind. Our goal is to take the work out of shopping but not the fun. You can shop by category, by brand or by typing the item you’re looking for into the “search” box – whichever is most convenient for you. Best of all, you can shop from the comfort of home. This means no more countless hours hunting for bargains in department stores. At BabyUniverse.com, everything is right at your fingertips and just a click away.
BabyUniverse.com also offers a variety of services to make shopping for your baby a little less confusing. Our buyers’ guides help you know exactly what to look for, our user ratings and reviews give a “real life” user perspective on which products our parents like and dislike and why, while our baby registry tells you exactly what that special mother-to-be wants and needs. We also offer expert gift ideas.
Your satisfaction is our number one priority. We are committed to offering you the best customer service. For explanations about any of our products or questions about your order, you can speak with one of our customer service experts live online, or you can contact us by calling us toll free at 877-615-BABY (2229) Monday through Friday from 8:00 a.m. to 6:00 p.m. ET. Of course, we’re always available through e-mail. Thanks for visiting, and we look forward to having one of our packages be the first of many of your successful deliveries in the near future.
how to order
Welcome to BabyUniverse.com, the best place in the universe to find thousands of "baby products at baby prices"! We have created an easy-to-navigate shopping experience for all expectant parents, grandparents and anyone who knows anyone who is having a baby.
We have scoured the planet to select the quality products that we believe you will want and need. We are constantly adding more. The information below will give you a quick overview of BabyUniverse.com. If you ever need additional help, visit our Ask It page, send us an e-mail or give us a call toll-free at 1-877-615-BABY (1-877-615-2229).
Navigation
To shop at BabyUniverse.com, simply click on any of the product category links on the left hand tool bar, which include our major department categories, an index of our entire store and a listing of all of the manufacturer's brands that we offer. You can also search by using the search box. Other tips:
Purple and underlined words are links. Links are connections to other parts of the store. Most links are underlined and all links are colored purple or blue (blue links will turn purple after you have been to their page).
Clicking the "back" button on your browser's tool bar will take you back to the previous page.
Use the scroll bar on the right side of your screen to move up and down on any given page.
Ordering
The reason we exist is to make your life easier. We have designed our site to make it as simple as possible for you to browse around and find exactly what you are looking for.
Browse the vast selection of quality merchandise in our universe and pick items you are interested in by clicking on the "Buy Me " button. Your items will be placed in your virtual shopping cart, which can be viewed at any time during your visit by clicking on the Shopping Cart button, which is located in the upper left hand corner of your screen. Once you have completed your shopping, click on the Shopping Cart button and proceed to check out. Remember at BabyUniverse.com, there are never any handling charges and you will never be billed until you completely check out.
About our online ordering form
Simply fill in your billing and shipping information, check to make sure that all of the items that you have selected are present in your shopping cart and then select your payment method. Your e-mail address will be automatically added to our BabyUniverse.com mailing list to receive discounts, newsletters and specials. If for any reason you wish to be taken off our mailing list just send a blank e-mail to unsubscribe@babyuniverse.com with unsubscribe in the subject line of the e-mail.
Once you have placed your first order with us, our intelligent ordering form remembers your e-mail address with a password. This makes it easy for repeat visits in that you don't have to fill out all of your personal information again. If at any time you experience any problems filling out your order form, feel free to contact one of our customer service representatives toll free at 1-877-615-BABY (1-877-615-2229) and they will be happy to assist you. Upon the processing of your order, you will be automatically e-mailed a copy of your order. Another e-mail will follow with a tracking number so that you can track the delivery status of your order. We want your shopping experience at BabyUniverse.com to be as easy as possible. Let us know how we can help.
Special Order Products Policy
Certain items including bedding and bedding accessories are special order products and are subject to a separate return and cancellation policy. Any product subject to this policy is so noted on the particular product's web page. We must enforce this policy because we do not stock these items and they are ordered on a per-customer basis. Although these special order items can take up to 8 weeks for delivery (delivery time is noted on the particular product page), we must charge our customer's credit card at the time that an order is placed with us. All returns and cancellations are subject to a 30% special order restocking fee. To avoid any restocking fee, an order must be cancelled prior to the order being placed with the manufacturer. All personalized items are non-returnable, non-exchangeable and cannot be cancelled once an order has been sent to the manufacturer. If you have any questions about this policy, please contact us via e-mail at customerservice@babyuniverse.com or via telephone toll free at 1-877-615-BABY (1-877-615-2229).
Returns and Exchanges
Sometimes you get something you really didn't need or already had. That's why we make it easy for you to return your items. All that you have to do is call our customer service department within 30 DAYS of receipt of your package. Our customer service agents will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
Please understand that we can only accept items for return or exchange that are in their original/resaleable condition and that have received a RAN. Any items returned dirty, washed, or used will not be eligible for refund and will be returned to the purchaser. You will have 60 days upon receipt of the product to send it back to us. We will refund 100% of the purchase price of the item(s) only. Shipping costs and gift-wrapping are not refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or defective. All special order items (items that are ordered especially for you and usually take 4-8 weeks for delivery) are subject to a 30% restocking fee.
If you decide you would like to exchange a product that you ordered or that you received as a gift, the same rules apply as those above for returns. The item must be in the original/resalable condition, and you'll get credit for the product price only (shipping costs can not be refunded). Remember that special order items will have a 30% restocking fee deducted from the total credit amount. Return shipping and new shipping charges apply and are paid for by the customer.
Damaged or Defective Items
Nothing is more annoying that getting something that was damaged during shipping or something that doesn't work. At BabyUniverse.com, we strive to inspect each item prior to it leaving our warehouse. If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Simply call our customer service department at 1-877-615-BABY (1-877-615-2229) and we will do everything possible to make your shopping experience a positive one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase. Shipping and gift-wrapping costs are refundable only if a product arrives damaged due to shipping or is defective.
Canceling an Order
If you have placed an order and would like to cancel it for any reason (why would anyone want to do that?), please contact us by either calling toll free at 1-877-615-BABY (1-877-615-2229) or e-mail us within one hour of placing your order to cancel it free of any charges. After that hour, we will do all that we can to stop the items from being shipped but there is no guarantee that we will be able to stop it in time. In these cases, please see the Returns policy. For special orders (i.e. crib bedding and accessories), any cancellations once the bedding has been ordered from the manufacturer will be subject to the 30% special order restocking fee. Please see the Special Order Products Policy, above.